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Remote Patient Monitoring

Frequently Asked Questions

Everything you need to know about our Remote Patient Monitoring program. Get answers to common questions about how RPM works, who may benefit, and how to get started.

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Blood Pressure Monitoring

For Eligible Medicaid Patients

No Wi-Fi Required

What is Remote Patient Monitoring?

Remote Patient Monitoring — or RPM — is a structured health program that allows eligible patients to take certain health readings at home using simple monitoring equipment. Those readings are transmitted automatically to our clinical team, helping create better visibility into the patient’s health between office visits or home health encounters. At Tricare, our RPM program is currently centered around blood pressure monitoring. Eligible patients receive an easy-to-use blood pressure cuff at home, take readings as instructed, and those readings are reviewed and followed up on by our team according to the program workflow. No wi-fi is required — the device transmits automatically using cellular technology.

The process is straightforward and designed to be simple for the patient. First, we identify patients who may be appropriate for the program and verify their eligibility and Medicaid coverage. Once approved, the patient is enrolled and receives education on how the program works. A blood pressure monitoring device is then delivered directly to the patient’s home. The patient takes readings at home as instructed — typically at the same time each day. The device transmits those readings automatically without requiring the patient to do anything extra. Our team reviews incoming readings and follows up based on the program workflow. If a reading falls outside the expected range, escalation support and physician communication happen according to the care plan. The ordering physician receives regular reports throughout the program.
This program may be appropriate for eligible Medicaid patients who have one or more of the following: high blood pressure (hypertension), diabetes, congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), multiple chronic conditions that benefit from closer monitoring, a recent hospitalization related to a chronic condition, or a need for more structured support and visibility between office visits. If you are unsure whether you or a loved one may qualify, contact our office and we will help determine eligibility.
No — RPM benefits both patients and physician offices. For patients and families, it provides peace of mind, more structured follow-up, and better visibility into health trends at home. For physician offices and providers, it provides access to real health data collected between visits, earlier identification of concerning trends, and stronger continuity of care for their most complex patients — with less administrative burden on office staff. If you are a physician or provider office interested in learning more about partnering with Tricare for RPM, please contact us directly at 210-342-7777.

No. The blood pressure monitoring device used in our program is specifically chosen for ease of use. It is designed for patients who may not be comfortable with technology. The cuff is simple to apply, the reading process is straightforward, and the transmission happens automatically — there is nothing extra the patient needs to do to send their data. No smartphone, no app, and no wi-fi connection is required. When we enroll a patient in the program, we deliver the device to their home and walk them through exactly how to use it. We make sure the patient and their family feel completely comfortable before we leave.

No. RPM does not replace physician visits or home health services. It is designed to work alongside existing care — not instead of it. RPM fills the gaps between visits by providing structured monitoring and follow-up during the times when the patient would otherwise have no visibility into their health trends. Think of RPM as an additional layer of support. Your physician still manages your care. Your home health team still visits when ordered. RPM simply adds better monitoring and communication between those encounters so that nothing falls through the cracks.
Our RPM program is currently available to eligible Texas Medicaid beneficiaries. We currently participate with: Texas Medicaid (Traditional), Superior HealthPlan (Medicaid), Community First Health Plans (Medicaid), UnitedHealthcare Community Plan (Medicaid), Molina Healthcare of Texas (Medicaid), Wellpoint / Amerigroup Texas (Medicaid), and Blue Cross Blue Shield of Texas Medicaid where applicable. RPM participation, prior authorization requirements, and patient eligibility can vary by plan, condition, and individual circumstances. Please contact our office to verify current eligibility and program availability before enrollment begins. There is no cost to the patient for covered RPM services.

Eligibility depends on your Medicaid plan, your diagnosis, and your individual health circumstances. The best way to find out is to contact our office directly. Our team will review your coverage, verify participation with your specific Medicaid plan, and let you know whether you or your loved one may qualify. There is no obligation in calling — just answers. Call us at 210-342-7777.

If a reading falls outside the expected range for your program, our team follows a structured escalation workflow. Depending on the reading and your care plan, this may include a follow-up call to you or your caregiver, communication with your ordering physician, and clinical guidance on next steps. RPM is not an emergency response system. If you are experiencing a medical emergency, always call 911 first. RPM is designed to help catch trends and concerning changes early — before they become emergencies.
Yes — and we encourage family involvement. If a patient needs assistance taking their readings, a family member or caregiver can help. During enrollment we provide education to both the patient and any caregivers who will be involved in supporting the program at home. The goal is to make the process as easy and consistent as possible for everyone involved.
Contact our office and we will walk you through everything. We will review your eligibility, answer your questions, and explain what the enrollment process looks like. If you are a physician office interested in referring patients to our RPM program, you can also call us directly to discuss a partnership. Phone: 210-342-7777 | Fax: 210-342-5030 | Email: rpm@tricaresa.com

Ready to Learn More About RPM?

Whether you are a patient, family member, or physician office, our team is here to answer your questions and help you understand whether our Remote Patient Monitoring program is a good fit. Contact us today and we will walk you through everything.

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